Kenyans who claim to be customers of the Kenya Commercial Bank (KCB Group) have taken to X (Twitter) with scary revelations that have left many considering their banking decisions.
The customers are claiming that once you withdraw your money from a KCB Group account using their mobile app, it is counted as a loan that you are supposed to pay back.
Those who fail to pay back, the cash they withdrew from their accounts, their own money, are blacklisted on the Credit Rating Bureaus (CRB), meaning they are unable to get any loans from any financial institution.
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“If you have ever used M-Pesa (KCB Group) Mobile App, you need to request and double-check your CRB Credit report. It’s a mess over there,” Ngwata, on X, started off the conversation.
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After the post had been viewed over 88,000 times, other users took to the replies to confirm the same. Many said that upon using the app to withdraw their money, the bank has been slapping them with blacklisting as people who had taken loans and refused to pay back.
“I am a great victim,” one Kijomba said. “Mimi sinanga loan na wao but they blacklisted me,” another one by the name of Muriaso chipped in, angrily.
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Here are some of the replies:
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KCB Group has neither confirmed nor denied having such a default in their system opting to contact every customer who raised an issue via their Direct Messages (DMs).
Kenyans have, however, often complained that the messages that KCB sends them are often not satisfactory and seemingly coming from people bit inside the bank or working for the bank.
This is not the first time the bank has been hitting the streets of social media, with the major one being when they were allegedly hacked and people withdrew millions of shillings via their app.
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