Kenyans have massively taken to the social media platform, X (Twitter), to air their frustrations after they woke up unable to check statements or withdraw from Safaricom’s money market fund platform, Ziidi.
Ziidi is a money market fund vehicle that became an instant hit upon its launch, with Kenyans investing millions of shillings. Ziidi allows Kenyans to invest without paperwork, with cash transferred directly from their M-Pesa wallets.
You should put out an announcement, too, that ZIIDI is down. It will save a lot of people unnecessary panic and anxiety. https://t.co/9MWc4Gz2HX
— Ayoma Wechuli (@AyomaDinah) June 23, 2025
Hello Peter, we are currently experiencing an issue with Ziidi services. Kindly be patient as we work to address the issue. We apologize for any inconvenience caused. ^MJ
— Safaricom Care (@Safaricom_Care) June 23, 2025
Safaricom has already confirmed that there is an outage and that plans are underway to restore the services as soon as possible. Customer are, however, blaming the brand for not communicating on time about the outage, leading to many being worried about their investments.
@Safaricom_Care what is happening i can’t see my money on ziidi. I have tried to check my balance and there’s nothing.
— PETER MACHA KIMANI (@mac_kimani) June 23, 2025
@Safaricom_Care @SafaricomPLC
Is there a problem with Ziidi?
I can’t access my money😡— Ayoma Wechuli (@AyomaDinah) June 23, 2025
Ziidi Money Market Fund (MMF) allows M-Pesa customers to invest in a money market fund from as low as KSH 100 from their M-Pesa and earn competitive daily interest. Funds can only be invested or withdrawn via M-pesa with invested funds instantly accessible.
A while back, a fund manager asked the Competition Authority of Kenya (CAK) to investigate Safaricom over what he says is preferential treatment for its new money market product, Ziidi. The May 26 letter by I.C. Law LLP, which mentions Cytonn CEO Edwin Dande as its client, claims that Safaricom is distorting the market by giving Ziidi free access to its M-PESA infrastructure while rival funds are forced to pass on transaction costs to customers.
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