The Kenya National Examinations Council (KNEC) has addressed concerns regarding delays in payments for some examiners who administered the 2024 national examinations.
In a statement released on Wednesday, March 12, KNEC outlined several key challenges that have hindered the disbursement of funds, urging affected examiners to take corrective measures to resolve the issues.
According to KNEC, one of the primary reasons for delayed payments is a name mismatch in the Contracted Professionals System (CP2).
The council explained that in some instances, the names provided in the CP2 system did not align with the names registered with Safaricom’s M-Pesa service. Since KNEC primarily disburses payments through M-Pesa, any discrepancies in name registration between the CP2 portal and the associated mobile money account have resulted in payment errors.
To rectify this issue, KNEC has advised examiners experiencing payment delays to create a new CP2 account using a Safaricom number registered in their official names as reflected in their national identity cards.
This move, the council stated, is crucial in ensuring that all financial transactions are processed smoothly and without further complications.
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Another critical issue affecting payment disbursement is the absence of key identification details, including **National Identity Card (ID) numbers and Teachers Service Commission (TSC) numbers.
KNEC emphasized that examiners whose details are incomplete or incorrect within the CP2 portal would not be able to receive their payments. To resolve this issue, the council has advised affected individuals to log into their CP2 accounts and update their profiles with the correct personal and professional details.
In addition to ID and TSC number discrepancies, KNEC identified missing documentation as another factor delaying payments.
Specifically, some examiners’ attendance registers were found to lack official stamps and signatures, making it difficult for KNEC to verify their participation in the administration of the examinations. The council underscored the importance of properly authenticated records, as they serve as proof of service rendered.
To address this documentation issue, KNEC has issued clear instructions to centre managers and examiners. Centre managers have been directed to download attendance registers from the CP2 portal, carefully verify all details, and ensure the documents are appropriately signed and stamped before submission.
The completed attendance records must then be presented to the Sub-County Director of Education (SCDE), who will officially forward them to KNEC for processing.
The council further specified that the submitted documents should include the following details:
- The year in which the examiner invigilated or supervised the examination
- The specific exam that was invigilated or supervised
- The centre code of the examination centre where the examiner was deployed
- The full name of the examiner
- The role the examiner played (invigilator or supervisor)
- A Safaricom M-Pesa number registered under the examiner’s ID details
Beyond administrative errors, KNEC also highlighted a systemic issue where certain examiners participated in the examination process but were not officially deployed in the CP2 portal.
This omission meant that their roles were not recognized in the system, subsequently delaying their payments.
KNEC has urged affected examiners to verify their deployment status in the CP2 system and respond promptly to any requests for additional data to ensure smooth payment processing.
The council reassured examiners that once all necessary corrections have been made, disbursements will proceed without further delay.
In its final remarks, KNEC emphasized the importance of swift action from all concerned parties. The council urged affected examiners to proactively update their details in the CP2 portal, work closely with centre managers to authenticate attendance records, and respond promptly to official communication from KNEC regarding payment processing.
By addressing these issues, KNEC aims to streamline the payment process and ensure that all examiners who participated in the 2024 national examinations receive their rightful compensation without unnecessary delays.
The council reiterated Its commitment to improving the efficiency of its examiner management systems and urged examiners to adhere to the outlined procedures to avoid similar issues in future examination cycles.
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