The Ministry of Labour and Social Protection has issued a directive requiring all beneficiaries of the Inua Jamii cash transfer program to withdraw any uncollected funds from their bank accounts before March 10, 2025. Failure to do so will result in the reclaiming of the uncollected balances by the government.
This directive follows the recent transition of Inua Jamii payments from traditional banking institutions to the e-Citizen mobile payment platform, which was finalized in January 2025. Under the new system, beneficiaries now receive their stipends directly through their mobile phones via the e-Citizen M-Pesa system, eliminating the need for physical bank visits and streamlining access to the funds.
In an official communication to regional, county, and sub-county officers overseeing children’s services, social development, and disability services, the Directorate of Social Assistance, Moses Kamau, acknowledged that some beneficiaries had yet to withdraw funds from their bank accounts despite the migration to the new payment model.
“To ensure a seamless transition into the new payment system, all beneficiaries are notified that they should withdraw their funds on or before March 10, 2025,” Kamau stated. He further warned that any uncollected funds remaining in bank accounts after this date would be reclaimed by the Ministry of Labour and Social Protection.
The Ministry has instructed officials at all levels to actively inform beneficiaries within their respective jurisdictions about the deadline. Beneficiaries are urged to visit their banks promptly to access any remaining funds before they are forfeited. This outreach effort is particularly critical for elderly beneficiaries and those in remote areas who may not have received the directive or who may require assistance in accessing their funds.
The Inua Jamii cash transfer program, a critical social welfare initiative, provides financial support to vulnerable members of society. The government currently administers three main cash transfer programs under the Department for Social Protection and Senior Citizens: the Persons with Severe Disabilities Cash Transfer (PWSD-CT), the Orphans and Vulnerable Children Cash Transfer (CT-OVC), and the Older Persons Cash Transfer (OP-CT). These programs aim to enhance the welfare of disadvantaged populations by offering them consistent financial aid to meet basic needs.
The transition to the e-Citizen M-Pesa payment system marks a significant shift in how social assistance is distributed. The government anticipates that the new mobile-based system will increase efficiency, reduce logistical challenges, and minimize the risks associated with handling physical cash at banking institutions. Additionally, this change is expected to curb fraudulent activities and ensure that funds reach the intended recipients without unnecessary delays.
Beneficiaries who experience challenges withdrawing their funds or adapting to the new system are encouraged to seek assistance from the nearest social protection office or contact their designated regional officers. The Ministry reassures all eligible recipients that the transition is designed to enhance convenience and accessibility while maintaining the integrity of the cash transfer program.
With the March 10 deadline fast approaching, all Inua Jamii beneficiaries are strongly urged to act promptly to avoid losing their entitled funds.
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