Old Mutual Kenya has opened its second Integrated Financial Service (IFS) branch in the Central Business District, Kimathi Street, as part of the company’s ongoing commitment to providing customers with comprehensive financial solutions under one roof.
Coinciding with this year’s Customers Service Week theme – Team Service, the new branch paints an Image of Old Mutual’s ability to move fast, adapt to tactics quickly, and respond to evolving customer needs and market conditions.
During the official branch opening, Old Mutual EA Group CEO Arthur Oginga said the opening of IFS branch networks across the country aligns with the brands’ desire to develop channels that meet customer needs.
“Our Integrated Financial Services Branches have been designed to make our customers’ lives easier by offering a wide range of financial services conveniently located in a single branch. With the addition of the Kimathi branch, we are taking another step forward in our mission to provide exceptional financial solutions.” Said Arthur Oginga.
Responding to customer needs, IFS branches are expected to be agile and build a long-term savings, protection, investment, and lending group by leveraging Old Mutual’s expertise and capabilities in East Africa and across the continent.
The new branch opening follows the successful launch of a similar branch in Mombasa last month. This strategic expansion allows Old Mutual Group to reach even more customers nationwide, offering a holistic approach to financial services.
Anne Chelagat, Insurance Regulatory Authority – Director for Market Conduct, speaking on behalf of the IRA Commissioner commended Old Mutual Group’s efforts, stating, “The expansion of the Branches aligns with the Authority’s vision for a robust and customer-centric financial services sector. We applaud Old Mutual Group’s dedication to enhancing customer experiences.”
The Kimathi branch will offer a wide range of financial services, including insurance, banking, and investment solutions, all tailored to meet the unique needs of customers in the region. With this expansion, Old Mutual Group continues to drive innovation in the financial industry while reinforcing its position as a customer-centric organization.
By embracing this evolution in its business model, Old Mutual is enhancing its business model to meet modern customer needs and establish itself as a dependable and forward-looking financial partner in an ever-changing financial landscape.