In the past six months, Bolt has discontinued the services of more than 5,000 drivers from its platform due to non-compliance and safety-related matters. Additionally, Bolt has dedicated over 20 million shillings to bolster its safety features and measures.
“The company continues to permanently block drivers and riders, reported for any misconduct, from accessing the platform. These operational changes aim to amplify the safety features and trip experience of users on its platform,” said Bolt in a statement.
Some of the initiatives that Bolt has undertaken to enhance quality and safety on its platform include:
- Enhanced Safety Measures: Bolt continues to innovate and invest in implementing robust safety measures and features to identify and address critical issues promptly. This includes leveraging cutting-edge technology to monitor and evaluate user behavior, ensuring swift action in response to any identified safety concerns. For example, Bolt introduced the driver selfie check feature that deters cases of driver impersonation and account sharing.
- Driver and Rider Awareness Program: Bolt has a comprehensive awareness and training program for riders and drivers alike. This initiative aims to raise awareness about safety best practices, emphasizing the importance of respectful and responsible behavior on the platform as well as highlighting the how-to of using the in-app safety features.
- Stricter Compliance Measures: Bolt has also intensified its efforts to enforce platform guidelines. Any driver or rider found in violation of safety standards as well as being non-compliant will face swift and decisive consequences, including permanent suspension from the platform. These strict compliance measures have so far resulted in over 5000 drivers being denied access to the platform.
- Advanced Reporting Mechanisms: In efforts to enhance reporting of safety incidents, Bolt has introduced enhanced reporting mechanisms that will empower users to report safety concerns more efficiently. Bolt has enhanced its safety features to facilitate improved detection and provide clear, user-friendly prompts for both riders and drivers. This enables easy in-app communication in case of any issues during a trip, ensuring prompt assistance. The company also has dedicated 24/7 Safety and Social Media Support available in-app. Bolt remains committed to investigating and resolving reported issues promptly, prioritizing the safety and well-being of all users of its platform.
Linda Ndungu, Country Manager said: “At Bolt, the safety of all users on our platform is our top priority. We understand the trust our users place in us, and we are taking proactive steps to ensure their well-being during every ride. Our enhanced safety measures, and stricter compliance measures, coupled with technology-driven solutions, reaffirm our commitment to providing a secure and reliable transportation experience for all.”
These initiatives signify Bolt’s ongoing commitment to safety and user satisfaction. The company is confident that these measures will contribute to creating a safer and more secure ride-hailing environment for both drivers and riders across Kenya.
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